Frequently asked questions

An eSIM is a digital SIM built into your phone. Instead of inserting a physical card, you scan a QR code to download a data plan. It works alongside your regular SIM — no swapping needed.

Go to Settings → Cellular (iPhone) or Settings → Connections → SIM Manager (Android). If you see 'Add eSIM' or 'Add Cellular Plan', your phone supports it. Most phones from 2019+ do.

No. You can buy an eSIM with just your email address. Your QR code and details are sent to your inbox. You can optionally create an account later to manage your eSIMs from a dashboard.

The current catalogue includes plans covering 204 destinations, plus regional plans that cover multiple countries. Browse the destinations page for current availability.

Prices depend on the destination, data allowance, and validity. Each destination page displays current plan prices so you can compare the complete package before buying.

Checkout supports cards, UPI, and the wallet options displayed by our payment partner for your device and region.

Unused, uninstalled eSIMs are refunded in full if you ask within 7 days of purchase. After installation, refunds are only for eSIMs that could not connect on a compatible phone in the destination. Changing your mind, or deleting the eSIM from your phone, doesn't qualify. See the refund policy for details.

No subscriptions. You buy what you need, when you need it. Top up only when you want more data.

After purchase, you'll receive a QR code and activation code via email, and they're in the app under My eSIMs. iPhone: Settings → Cellular → Add eSIM → Use QR Code, or Enter Details Manually to paste the activation code (iOS 17.5+ can install with one tap from the app). Android: Settings → Network & internet → SIMs → Add eSIM → Scan QR code, or Enter it manually. A phone can't scan its own screen, so use the code or one-tap install on the phone you bought from. Takes under 2 minutes.

Almost every case is one of the first two: 1) Turn Wi-Fi off; the eSIM only carries data while Wi-Fi is off. 2) Turn on Data Roaming for the eSIM (iPhone: Settings → Cellular → the eSIM → Data Roaming; Android: Settings → Network & internet → SIMs → the eSIM → Roaming). 3) Set the eSIM as your mobile data line. 4) Toggle Airplane Mode on, wait 10 seconds, then off. 5) Still nothing? Turn off automatic network selection for the eSIM and pick a local carrier. If it still won't connect, email [email protected] with your ICCID.

Yes, and you should. Installing needs an internet connection, so do it on Wi-Fi or your regular SIM before you fly rather than at the airport with no signal. Validity starts when the eSIM first connects to a network at your destination, not when you install it.

No. An eSIM can be installed once, on one phone. If you delete it from the phone it is gone for good and cannot be re-added or refunded. Switching phones means buying a new plan.

No. Your eSIM runs alongside your physical SIM. Keep your regular number for calls and texts, and use the eSIM for data.

Plans marked reusable can receive compatible top-ups from your dashboard. A plan without reuse support may require a new eSIM package.

A regional plan works in its listed coverage countries. For single-country packages, check whether the plan is marked reusable before assuming the same profile can be used again.

Most plans connect to 4G/LTE networks with 5G where available. Speeds depend on local network conditions but are typically fast enough for streaming, video calls, and navigation.

Most of our plans are data-only. You can make calls and send texts using apps like WhatsApp, FaceTime, or Telegram over data. Your physical SIM handles regular calls.

Hotspot support can vary by package and device. Check the plan details or contact support before purchase if tethering is essential for your trip.

Every package lists its validity period. Activation and installation windows can differ, so follow the instructions supplied with the plan you purchase.